If your chauffeur trip is feeding a tight onward connection, telling us at booking changes how we handle it.
What "tight" means
- Less than 90 minutes between trip end and a check-in close
- Less than 60 minutes between airport arrival and onward flight (cross-airport)
- Less than 30 minutes between train arrival and event start
What we do differently
- Route choice: prioritise speed over comfort (motorway over scenic). Driver explained your time pressure.
- Vehicle category recommendation: Executive saloon often the call — quicker traffic-anticipation on the experienced-driver side.
- Dispatch priority: trip stays in the queue ahead of less time-sensitive ones if there's any availability question.
- Driver pre-positioning: earlier than typical, eliminates pickup-side delay.
What we can't do
We can't disregard speed limits or road conditions. UK traffic doesn't care about your schedule. The buffer should be on your booking side — book the chauffeur earlier rather than expecting unrealistic time.
What you should do
- Flag at booking note. "Tight Eurostar connection at St Pancras at 18:00."
- Add UK phone number. Dispatch can call if needed.
- Allow generous departure buffer. A 10-minute delay is normal; tight to 0 minutes risks the connection.