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Quick answers.
Pricing, vehicles, cancellation, payment, airports — grouped so you can jump to the section you need.
Booking
Booking and changes.
- Every fare is quoted before you book. We use our published per-mile rate for your vehicle category multiplied by route distance, plus any fixed-fare overrides for popular routes. Surcharges quoted upfront, no driver discretion, no day-of re-quote. The price you see at quote is the price you pay.
- Free cancellation up to 24 hours before pickup — full refund, no questions. Within 24 hours we charge a 25% cancellation fee. Changes (time, vehicle, route) accepted up to 2 hours before pickup, subject to availability. Mechanics at /refund-policy.
- Yes. Enter the traveller's name in the passenger field — that's what the driver and dispatch will use to address them. Card billing happens against your account; the passenger doesn't see or handle payment.
- Up to 7 intermediate stops per journey. Add them in the trip card on the booking form. Extra-stop charges are quoted upfront and added to the fixed total.
- Up to 12 months. We hold the price quoted at booking — even if our published rates change between booking and pickup.
- Yes. Call our dispatch line — same fixed pricing, no phone-booking surcharge. Number on /contact.
Pricing & payment
Pricing and payment.
- The journey itself, the driver, vehicle, meet & greet (where applicable), and any pre-booked stops. Airport surcharges, congestion charge, and tolls are quoted as separate line items so you can see exactly what makes up the total.
- Fares of £250 or more get an automatic 15% discount. It applies at booking — no code needed. Stacks with the 5% return-trip discount when booking a return leg.
- Card is authorised at booking (your bank holds the funds) and captured when an admin accepts the trip and dispatches a driver. If we don't accept the booking, the authorisation is released. See /refund-policy for full mechanics.
- Payments process through Stripe with end-to-end encryption — Fare 1 never sees or stores full card numbers, CVV, or payment credentials. 3D Secure on every transaction. Full disclosure at /privacy.
- Yes — a VAT-style receipt is emailed after every trip and is available from your account history. For corporate billing arrangements, email hello@fare1.co.uk.
Vehicles & drivers
Vehicles and drivers.
- Standard is well-maintained recent-model cars (Toyota Avensis, Skoda Superb class). Executive is Mercedes E-Class / S-Class / V-Class with privacy glass, leather interior, and chauffeur-trained drivers. Both come with the same fixed-price guarantee.
- Yes — Volkswagen Caddy or equivalent with rear-ramp access. Book the Accessible vehicle category. Service dogs travel free in any vehicle category.
- Every driver passes Enhanced DBS, DVLA endorsement review, council-issued PHV licence verification, Group 2 medical, vehicle MOT + comprehensive insurance check, and annual re-verification of all of the above. Full list at /drivers.
- We don't currently offer driver-specific requests at booking time. For repeat-customer or premium accounts, dispatch can flag preferred drivers — email hello@fare1.co.uk to set this up.
Airports & timing
Airports and timing.
- We track every inbound flight from departure. If your plane lands early or runs late, we adjust your pickup time automatically — no need to call dispatch from baggage claim.
- 60 minutes from the actual landing time, free. Beyond that, £20/hour pro-rated. The clock starts when your flight touches down, not at your booked pickup time.
- Meet & greet at the arrivals exit nearest your terminal — driver holds a Fare 1 sign with your name. Specific meeting-point details vary by airport (Heathrow uses meet & greet in T2 / T5 designated zones; smaller airports use short-stay or kiss & fly).
- Drop-offs use the airport's designated drop-off zone (free or short-stay where the airport charges). Surcharges are quoted upfront on the booking form before you confirm.
Account
Account.
- No — guest checkout is supported. Creating an account makes future bookings faster and gives you a history view of past trips and receipts.
- Sign in, go to account settings, request deletion. We process within 30 days. Some data is retained to meet legal obligations — full breakdown at /privacy.