1. Website conformance
We target WCAG 2.1 Level AA on fare1.co.uk and book.fare1.co.uk. That means:
- Keyboard navigation across all interactive elements.
- Visible focus indicators.
- Sufficient colour contrast on body text.
- Form fields with explicit labels.
- Skip links on long pages.
- Alt text on meaningful images.
- Captions on any embedded video (we don't currently use video).
We aim to cover Chrome, Safari, Firefox, and Edge (current versions) across the common viewport widths from phone (320 px) through tablet to desktop (1280 px+).
2. Known gaps
We're honest about what isn't there yet. As of the date at the top of this page:
- The mobile booking app is still being audited against the same standard.
- Some long-form content pages (like this one) have not yet been screen-reader tested in formal sessions.
If you hit a barrier we haven't listed, please tell us — section 5.
3. Accessible vehicles
We dispatch wheelchair-accessible vehicles (Volkswagen Caddy or equivalent) with rear ramp access. Book the "Accessible vehicle" category. Read more at /vehicle/accessible-vehicle.
Service dogs (assistance dogs registered under UK law) travel free in any vehicle category and the driver may not refuse — this is statutory.
4. Booking by phone
If the website is difficult for you to use, call us directly: +44 238 111 2682. We book by phone with the same fixed pricing as the website. No surcharge for phone booking.
5. Telling us about a problem
Email hello@fare1.co.uk with the page URL and a description of what didn't work. We aim to acknowledge within 2 working days and to fix or schedule a fix within 14. If we can't fix it quickly, we'll tell you why and offer a workaround.
If you're not satisfied with our response, you can refer your complaint to the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com.
6. Standard
This statement was last reviewed on the date shown at the top of this page. We review quarterly and after any significant site change.