Heathrow has five terminals; T2 and T5 see the most arrivals from international long-haul. Both have different chauffeur pickup conventions.
Terminal 5 — British Airways
T5 is BA's main long-haul hub. Most transatlantic and Asia-route BA flights arrive here.
- Meet point: Costa Coffee in the arrivals lounge, level 0 (street level)
- Short-stay car park: T5A or T5B, both ~5 minute walk to arrivals
- Customs: Usually 20-40 minutes post-landing (e-gates for UK/EU/US/Canada passport holders speed it up)
- Driver typically texts: flight tracker confirms landing, driver moves into position
T5 has the cleanest arrivals flow of any Heathrow terminal — the building was purpose-built for it.
Terminal 2 — Star Alliance carriers
T2 hosts United, Lufthansa, Air Canada, Singapore, SAS, and most other Star Alliance long-haul.
- Meet point: Costa Coffee in arrivals, level 0
- Short-stay car park: T2 short-stay, ~4 minute walk
- Customs: Usually 30-50 minutes — T2 immigration hall can queue heavily on widebody arrivals
- Driver protocol: same as T5
Terminal 3 — One World carriers (legacy)
Cathay, Qatar, American, Iberia mostly arrived T3 historically but most relocated to T5 by 2024. T3 currently serves Virgin Atlantic, Delta, Aeroflot's successor, and a handful of others.
Terminals 4 — international other
Air France, KLM, Etihad, Emirates use T4. Pickup logistics similar to T2/T3.
Which terminal you're arriving at
Your boarding pass shows the terminal. We track the inbound flight which tells us terminal too — driver positions ahead of your landing.