Fixed-fare offers are paused just now.
Any fixed-fare route price quoted below was a limited-time promotion and is not running at the moment — we will be opening them again. Everything else in this article still stands, and every journey is quoted upfront on our standard rates before you book.
What happens between your booking confirmation and the driver arriving at your pickup point.
Standard workflow
- Booking arrives via website / phone / corporate account.
- Admin reviews. Checks for completeness, vehicle availability, special requirements.
- Card authorisation captured (manual-capture from Stripe).
- Driver assigned based on vehicle category + geography + availability.
- Driver app receives the trip. Driver accepts in the app; trip locks.
- Driver pre-positions for pickup time. Flight tracker / train tracker adjusts pickup if applicable.
- Trip happens.
- Driver marks complete; extras (if any) processed.
Communication paths
- Driver-passenger: Direct phone / WhatsApp via driver app
- Dispatch-driver: Driver app messaging
- Dispatch-passenger: Email confirmation + SMS reminders + phone when needed
When something changes
- Passenger needs to change pickup time: call dispatch, we update driver
- Driver runs late: dispatch contacts passenger
- Vehicle issue mid-trip: dispatch arranges replacement
What you see
The booking confirmation, the driver-arrival text, the receipt. The work between is invisible — by design.