What happens between your booking confirmation and the driver arriving at your pickup point.
Standard workflow
- Booking arrives via website / phone / corporate account.
- Admin reviews. Checks for completeness, vehicle availability, special requirements.
- Card authorisation captured (manual-capture from Stripe).
- Driver assigned based on vehicle category + geography + availability.
- Driver app receives the trip. Driver accepts in the app; trip locks.
- Driver pre-positions for pickup time. Flight tracker / train tracker adjusts pickup if applicable.
- Trip happens.
- Driver marks complete; extras (if any) processed.
Communication paths
- Driver-passenger: Direct phone / WhatsApp via driver app
- Dispatch-driver: Driver app messaging
- Dispatch-passenger: Email confirmation + SMS reminders + phone when needed
When something changes
- Passenger needs to change pickup time: call dispatch, we update driver
- Driver runs late: dispatch contacts passenger
- Vehicle issue mid-trip: dispatch arranges replacement
What you see
The booking confirmation, the driver-arrival text, the receipt. The work between is invisible — by design.