Driver communication standard: English is the working language for all Fare 1 dispatches. Drivers competent in English to a standard supporting professional customer service.
Additional languages on request
A subset of our drivers are fluent in additional languages — Bengali, Urdu, Hindi, Arabic, Polish, French — often as a native language alongside English. For passengers who'd prefer a same-language driver:
- Specify the preferred language on the booking note
- We check available driver pool for the date / time
- If a match is available, we assign; if not, we revert to standard English-speaking driver
This isn't guaranteed — we can't always match — but we try.
What drivers know to do
All Fare 1 drivers, regardless of language:
- Confirm passenger identity politely at pickup
- Confirm destination matches booking
- Calibrate conversation to passenger preference (talk vs silence)
- Speak clearly and not rapidly when conveying logistics