If you've not used a pre-booked chauffeur before, the experience differs from rideshare or street-hail taxis. Here's the sequence.
Before the trip
- Book online, by phone, or by email
- Receive booking confirmation by email
- Receive driver-assigned text/email shortly before pickup (24h or less typically)
- For airport pickups, driver tracks your flight
At pickup
- Driver positions before your pickup time
- For airport/station: driver waits inside with name board
- For residential/hotel: driver arrives at the address, may call/text on arrival
- Driver confirms your identity and destination
- Loads luggage into boot
- Opens rear door (Executive class always; Standard often)
During the trip
- You sit in the back (front seat available if requested)
- Driver focuses on driving — conversation only if you invite it
- Climate control / windows: just ask
- Music / radio: just ask
- Phone calls: take them; driver remains discreet
At dropoff
- Driver opens door (Executive class always; Standard often)
- Unloads luggage
- Confirms your destination is correct
- Drives away — you don't need to tip (it's included)
After
- Receipt emailed
- Any extras itemised
Tipping
Standard service rate is included in the published fare. Tips are appreciated but not expected — driver doesn't depend on them.