We use Stripe's manual-capture flow for all bookings. Here's what happens on your card between booking and trip.
The timeline
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You book. Stripe authorises the quoted amount on your card. Your bank holds it aside but does NOT transfer it to us. You see a "pending hold" on your statement.
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We accept the booking. Admin reviews the booking and dispatches a driver. At this point Stripe captures the authorisation — the pending hold becomes a real charge.
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Trip happens. No change to the captured amount unless extras occurred (added stops, waiting time, route changes).
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Extras (if any). Charged after the trip with itemised receipt by email.
What can happen between steps
- Booking cancelled before we accept: authorisation released, funds return within 1-7 days
- We can't dispatch: authorisation released, no charge
- You cancel: see cancellation rules
Refunds
Always go back to the original card via Stripe. Posting time varies by issuer — 5-10 business days typical. Appears as a separate line on statement (not a reversal).
Reading
- Cancellation fees and refunds explained
- /refund-policy
- /privacy — Stripe disclosure