Waiting time rules differ by trip type. Here's the structure.
Per-mile transfer mode
Airport pickup: 60 minutes free waiting starting from your flight's actual landing time. We track inbound flights and adjust pickup-time to actual landing, so the clock doesn't start on a delayed flight.
Standard pickup (hotel, station, residential): 15 minutes free waiting from booked pickup time.
Beyond included: £20/hr pro-rated.
Hourly chauffeur mode
All waiting is included within booked hours. The 3-hour minimum × £45 = £135 buys you the driver for 3 hours regardless of waiting vs driving split.
Cruise terminal pickup
60 minutes free from actual gangway-off time (similar to airport landing).
Common waiting scenarios
- Flight delayed 2 hours: No charge. The flight tracker auto-adjusts pickup time.
- You're 30 min late to a non-airport pickup: 15 free + 15 billable = £5 wait charge.
- Customs queue runs long at Heathrow: Bills against 60-min window. Beyond, charged.
- Hourly chauffeur with 3 hours of stop-waiting: Included.