Fixed-fare offers are paused just now.
Any fixed-fare route price quoted below was a limited-time promotion and is not running at the moment — we will be opening them again. Everything else in this article still stands, and every journey is quoted upfront on our standard rates before you book.
Waiting time rules differ by trip type. Here's the structure.
Per-mile transfer mode
Airport pickup: 60 minutes free waiting starting from your flight's actual landing time. We track inbound flights and adjust pickup-time to actual landing, so the clock doesn't start on a delayed flight.
Standard pickup (hotel, station, residential): 15 minutes free waiting from booked pickup time.
Beyond included: £20/hr pro-rated.
Hourly chauffeur mode
All waiting is included within booked hours. The 3-hour minimum × £45 = £135 buys you the driver for 3 hours regardless of waiting vs driving split.
Cruise terminal pickup
60 minutes free from actual gangway-off time (similar to airport landing).
Common waiting scenarios
- Flight delayed 2 hours: No charge. The flight tracker auto-adjusts pickup time.
- You're 30 min late to a non-airport pickup: 15 free + 15 billable = £5 wait charge.
- Customs queue runs long at Heathrow: Bills against 60-min window. Beyond, charged.
- Hourly chauffeur with 3 hours of stop-waiting: Included.