60-min free wait
Free waiting starts at scheduled landing time and runs for 60 minutes. Beyond 60 minutes, additional waiting bills at £20/hr.
Cruise port transfers
QEII Cruise Terminal transfers.
QEII Cruise Terminal — named for the Queen Elizabeth II, whose retirement gave the building its identity — is Royal Caribbean's primary Southampton terminal and Cunard's for Queen Elizabeth and Queen Victoria sailings. It sits at Berths 38/39 in the Eastern Docks, entered through Dock Gate 4, adjacent to Ocean. Sail-day traffic peaks on Saturdays for Royal Caribbean turnarounds, when a single ship can put several thousand passengers through the forecourt inside three hours.
Destination
QEII Cruise Terminal — what to expect.
- Port
- Port of Southampton
- Pickup zone
- Berths 38/39, QEII Cruise Terminal
- Cruise lines
- Royal Caribbean (primary) · Cunard (Queen Elizabeth, Queen Victoria)
Eastern Docks
Enter by Dock Gate 4.
QEII Cruise Terminal is at Berths 38/39, QEII Cruise Terminal, in Southampton’s Eastern Docks, reached through Dock Gate 4. Southampton’s five terminals sit behind two gates and they are on opposite sides of the Old Town — arriving at the wrong one costs 10 to 15 minutes on a quiet day and up to half an hour on a turnaround Saturday.
Royal Caribbean Saturdays
A Royal Caribbean turnaround is the biggest single-ship movement this terminal handles, and the forecourt is at its tightest between 11:00 and 13:00 when the outbound disembarkation flow has not fully cleared. If your check-in window starts at 11:00, arriving at 11:00 rather than 12:30 is worth twenty minutes of queue and a calmer unload.
The name is historical, the ship is long gone
The Queen Elizabeth II left Southampton for the last time in 2008. The terminal keeps the name, which occasionally leads passengers to expect a Cunard-only building. It is not — Royal Caribbean is the primary user, with Cunard's Queen Elizabeth and Queen Victoria alongside. The name tells you nothing about which line you are sailing with.
Adjacent to Ocean, behind the same gate
QEII and Ocean share Dock Gate 4 and sit next to each other on the eastern side. That makes them easy to mix up with one another and hard to mix up with the western three. If you are unsure which of the two you want, the berth number on your documents settles it: 38 or 39 is QEII, 46 or 47 is Ocean.
Not sure which terminal your ship is using? It follows the berth rather than the cruise line, so it changes between sailings — see Dock Gate 4 or Dock Gate 10, or send us your booking reference and we confirm it.
Fixed-fare offers are paused just now.
These routes were a limited-time promotion and are not running at the moment — we will be opening them again. Every journey still gets a fixed price quoted upfront on our standard rates, which is already lower than most local firms charge for the same trip.
Fixed fare
St Pancras International → QEII Cruise Terminal
Priced on our standard rate card.
Quoted upfront
You see the full price before you book, and it does not move afterwards.
Distance, drive time and what the fare covers
The direction shown is the published route. We price the journey the same way in either direction — the route page has a button for each.
What's included
On every airport transfer.
Meet & greet (+£5, optional)
Driver waits at arrivals exit with a name board — a £5 add-on, pre-selected on arrival bookings. No standing on the kerb watching for a number-plate.
Fixed price quoted upfront
Quote locks the moment you confirm. Surcharges baked in. No day-of re-quote, no hidden fees.
More cruise ports
Other cruise ports we cover.
Port of Southampton
City Cruise Terminal
City Cruise Terminal sits at Berth 101 in the Western Docks, entered through Dock Gate 10 — the closest of the western terminals to the city-centre waterfront, and the main Southampton base for Princess Cruises and Holland America, with seasonal Cunard departures. Despite the name it is not in the city centre; it is inside the working dock estate, and the walk from the gate is not one to attempt with cruise luggage. Drop-off is at the terminal forecourt and the chauffeur takes the cases from the boot to the porter.
ExplorePort of Southampton
Horizon Cruise Terminal
Horizon Cruise Terminal at Berth 102 on West Bay Road is Southampton's newest passenger terminal — a 55 million pound facility opened in 2021, and home to the UK's first cruise shore-power connection. It sits in the Western Docks behind Dock Gate 10 and primarily serves MSC Cruises and Norwegian Cruise Line, with occasional Royal Caribbean dual-use weeks. Modern drive-through forecourt, and a short walk from kerb to check-in desks.
ExplorePort of Southampton
Mayflower Cruise Terminal
Mayflower Cruise Terminal at Berth 106 on Herbert Walker Avenue is P&O's primary Southampton base and one of the busiest cruise terminals in the UK on British-holiday-season turnaround days. Cunard's Queen Mary 2 alternates here for some sailings and Fred. Olsen uses it regularly. It sits in the Western Docks behind Dock Gate 10, and the walk from the gate itself is about a mile — which is why being dropped at the gate rather than the terminal forecourt is a genuine problem here.
ExploreFrequently asked
Quick answers.
- Dock Gate 4, the Eastern Docks gate, shared with Ocean Cruise Terminal. Mayflower, City and Horizon are behind Dock Gate 10 on the western side of the Old Town, and driving between the gates costs 10 to 15 minutes on a quiet day and up to half an hour on a busy Saturday.
- No. Royal Caribbean is the primary user of this terminal; Cunard uses it for Queen Elizabeth and Queen Victoria sailings. The name commemorates the Queen Elizabeth II, which left Southampton for the last time in 2008, and says nothing about which line your ship belongs to.
- Driver, vehicle, fuel, and 15 minutes' free wait from the booked pickup time (60 minutes on airport arrivals). Surcharges (tolls, airport zones if applicable to the route) are itemised in the quote breakdown. No driver-side meter, no day-of re-quote.
- Fixed-fare routes are published for high-demand, repeatable routes from our hub. QEII Cruise Terminal has consistent traffic enough to justify a published rate that locks the price regardless of traffic. Quote it via the booking widget with the fixed-fare contract.
- Free cancellation up to 24 hours before pickup. Within 24 hours of pickup the booking is non-refundable. Changes (time, vehicle, route) accepted up to 2 hours before pickup, subject to availability.
- We co-ordinate pickup time against the cruise line's check-in window so you arrive 30-45 minutes into the slot — past the early-arrival queue, before the late-arrival rush. Drop-off at the terminal forecourt; chauffeur assists from boot to porter handoff.
Book your QEII Cruise Terminal transfer.
Fixed price quoted upfront. No day-of re-quote.